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Welcome to Debriya. We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase (order number or receipt) is required.
The following items cannot be returned:
Gift cards
Downloadable digital products
Personalized or custom-made items
Items marked as final sale
Products damaged through misuse, neglect, or improper handling
To initiate a return, please contact us at support@debriya.shop with your order number and reason for the return.
Once your return request is approved, we will provide instructions on how and where to send your item.
Please do not send items back without first contacting us.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the item and packaging
We will review your claim and arrange a replacement, exchange, or refund where applicable.
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If you have not received your refund after 10 business days:
Check your bank account again.
Contact your credit card company.
Contact your bank.
If you have completed these steps and still have not received your refund, please contact us for further assistance.
We only replace items if they are defective, damaged, or received incorrectly. Please contact us to request an exchange.
Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
If you have any questions about our Return & Refund Policy, please contact us:
Debriya
Email: support@debriya.shop
Phone: +14387985720
Address: 1 Concord Cir, Houston, TX 77024, USA